Terms of service

The service

eTMS24 is a web-based transport management system for planning loads, issuing transport orders, managing fleet and contractor records, and invoicing completed work. It is provided as software as a service; nothing is installed on your hardware.

We may improve, change or remove individual features. Where a change removes something you rely on, we will give reasonable notice.

Accounts

• An account is created for an organisation. The person who creates it becomes its administrator and is responsible for who else is invited.
• Credentials are personal and must not be shared between people.
• You are responsible for what happens under your organisation's accounts, and for telling us promptly if you believe one has been compromised.
• Driver accounts are provided at no charge and are limited to the driver's own assigned work.

Trial and pricing

New organisations start with a 14-day free trial. A payment card is required to begin the trial; you are not charged until it ends, and you may cancel before then without owing anything.

Published prices are net of VAT, which is calculated and added at checkout based on your location. They are the prices we charge; a subscription is confirmed once checkout completes.

Your data

The data you enter remains yours. We claim no ownership of it and do not use it to train anything or to sell to anyone.

You can take it away with you: on request we deliver a full export in standard formats, within 30 days. If your account is closed, you may ask for that export during the retention period described in the privacy policy.

The Data Processing Agreement at /legal/dpa forms part of these terms and governs how we process personal data on your behalf.

What you agree not to do

• Use the service unlawfully, or to store data you have no right to hold.
• Attempt to access another organisation's data, or to probe, scan or test the security of the service without our written agreement.
• Resell or provide the service to third parties as your own without a written agreement.
• Overload the service deliberately, or use it in a way that degrades it for others.

Availability

We aim to keep the service available continuously, but we do not promise uninterrupted operation. Planned maintenance will be announced in advance where practical.

A service level agreement can be agreed in a custom contract.

Liability

eTMS24 supports your operational decisions; it does not make them. You remain responsible for the accuracy of the documents you issue, for your obligations to your carriers and customers, and for compliance with transport, tax and customs rules.

To the extent permitted by law, our liability is limited to the fees paid for the service in the twelve months before the event giving rise to the claim. During your trial period, when no fees have yet been paid, our liability is limited to damage caused intentionally or by gross negligence. Nothing here limits liability that cannot be limited by law.

Ending the agreement

You may close your account at any time. Once charging begins, a monthly subscription ends at the close of the current month and an annual subscription at the end of its term.

We may suspend or close an account that materially breaches these terms, after asking you to put it right where the breach can be put right.

Governing law

These terms are governed by Polish law. Disputes are subject to the courts having jurisdiction over the registered seat of eTrans24 Sp. z o.o.

If we change these terms, we will notify account administrators by email at least 14 days before the change takes effect.