Terms of service

The service

eTMS24 is a web-based transport management system for planning loads, issuing transport orders, managing fleet and contractor records, and invoicing completed work. It is provided as software as a service; nothing is installed on your hardware.

We may improve, change or remove individual features. Where a change removes something you rely on, we will give reasonable notice.

Accounts

• An account is created for an organisation. The person who creates it becomes its administrator and is responsible for who else is invited.
• Credentials are personal and must not be shared between people.
• You are responsible for what happens under your organisation's accounts, and for telling us promptly if you believe one has been compromised.
• Driver accounts are provided at no charge and are limited to the driver's own assigned work.

Early access

eTMS24 is currently in early access and is provided free of charge. We will give at least 30 days' notice by email before any charging begins, and you may close your account before then without owing anything.

Published prices are the prices we intend to apply when charging begins. They are not a binding offer until a subscription is agreed.

Your data

The data you enter remains yours. We claim no ownership of it and do not use it to train anything or to sell to anyone.

You may export your data at any time in a standard format. If your account is closed, you may export it during the retention period described in the privacy policy.

What you agree not to do

• Use the service unlawfully, or to store data you have no right to hold.
• Attempt to access another organisation's data, or to probe, scan or test the security of the service without our written agreement.
• Resell or provide the service to third parties as your own without a written agreement.
• Overload the service deliberately, or use it in a way that degrades it for others.

Availability

We aim to keep the service available continuously, but we do not promise uninterrupted operation during early access. Planned maintenance will be announced in advance where practical.

A service level agreement is available on the Enterprise plan.

Liability

eTMS24 supports your operational decisions; it does not make them. You remain responsible for the accuracy of the documents you issue, for your obligations to your carriers and customers, and for compliance with transport, tax and customs rules.

To the extent permitted by law, our liability is limited to the fees paid for the service in the twelve months before the event giving rise to the claim. During early access, when no fees are paid, our liability is limited to damage caused intentionally or by gross negligence. Nothing here limits liability that cannot be limited by law.

Ending the agreement

You may close your account at any time. Once charging begins, a monthly subscription ends at the close of the current month and an annual subscription at the end of its term.

We may suspend or close an account that materially breaches these terms, after asking you to put it right where the breach can be put right.

Governing law

These terms are governed by Polish law. Disputes are subject to the courts having jurisdiction over the registered seat of eTrans24 Sp. z o.o.

If we change these terms, we will notify account administrators by email at least 14 days before the change takes effect.